Free Standard Operating Procedure templates for online stores, DTC brands, and Amazon/Shopify sellers. Document your fulfillment, returns, and customer service processes so your operations run without you.
End-to-end: order receipt, picking, packing, shipping, carrier handoff. Same-day fulfillment process.
View template →Return authorization, grading (A/B/C), refund timeline, inventory update, customer communication.
View template →Response time standards, escalation paths, resolution tracking, CSAT measurement.
View template →Par levels, reorder triggers, supplier communication, lead time management.
View template →Photo requirements, copywriting standards, SEO checklist, category tagging, publish workflow.
View template →Vendor qualification, sample review, price negotiation, contract, first order.
View template →Describe your store's process. Our AI generates a complete, professional SOP — formatted and ready for your team or 3PL. Free for your first 3.
Generate Ecommerce SOP Free →Essential ecommerce SOPs: Order Fulfillment, Returns Processing, Customer Support, Inventory Management, Product Listing, and Supplier Management. These six cover the core operations of any online store, whether you're on Shopify, Amazon, or a custom platform.
SOPs let you hire warehouse staff, VAs, and customer service reps who can follow documented processes without intensive training. This is how ecommerce brands go from 50 orders/day to 500 without proportionally increasing headcount.
Detailed enough that a new warehouse hire on their first day can process an order correctly and at your target speed. Include every step from order notification to carrier scan, including quality checks and exception handling (what to do when a product is out of stock, damaged, or mispicked).
Yes, if your products have meaningfully different handling requirements (e.g., fragile vs. standard, refrigerated vs. ambient, hazardous materials). Otherwise, one fulfillment SOP with category-specific notes is more manageable.
Review every 6 months, or immediately after: a platform change (new shipping software, new WMS), a significant error or customer complaint, a major volume change (10x growth changes your warehouse flow), or a new product line.